PBU Return Policy
At Pipe Band Uniform Company, we value your satisfaction above all else. If you are not completely satisfied with your purchase, our Return Policy is designed to provide clear and friendly guidance for returns. Please read the details below to better understand our policy.
Return Eligibility:
30-Day Return Window: Returns must be initiated within 30 days of receiving your order. Contact us as soon as possible if you intend to return an item.
Condition of Items:
Original Condition Required: All items must be in their original condition—unused, unworn, with all tags attached and original packaging intact. Items that show signs of wear or usage cannot be returned.
Non-Returnable Items:
Exceptions to the Rule: Please note that certain items cannot be returned unless they are defective. This includes:
- Customized or personalized products.
- Sale items marked as final sale.
Proof of Purchase:
Necessary Documentation: A valid proof of purchase is required for all returns. This can be an order confirmation email or a receipt at the time of payment, enabling us to process your return efficiently.
How to Initiate a Return:
Contact Customer Service: To start the return process, please reach out to our dedicated customer service team via email or phone. Clearly provide your order details and reason for the return.
Return Authorization Process:
Obtain an RA Number: After your return request is approved, we will provide you with a Return Authorization (RA) number to ensure it is tracked and processed efficiently.
Packaging Requirements:
Securely Pack Your Item: Pack your item securely, ideally in its original packaging. Ensure all accessories and manuals are included to prevent damage during transit.
Return Shipping Costs:
Who Pays for Shipping?: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item received, defective item). In eligible cases, we may provide a prepaid return label.
Processing Return Requests:
Inspection Timeframe: Once we receive your returned item, it will undergo inspection for compliance with our return criteria. Please allow 3-5 business days for this process.
Customer Support and Feedback:
We're Here for You: If you have any questions or need assistance during the return process, please do not hesitate to contact our customer service team.
Email: inquiry@pipebanduniform.com
Phone:
Fill out: Contact Form
Thank you for reading Pipebanduniform's Return Policy.