PBU Shipping Policy
At Pipe Band Uniform Company, we are committed to providing timely and efficient shipping services for your orders. Please review our shipping policy below for essential information regarding order processing, shipping options, and delivery times.
Order Processing Time:
Processing Requirements: Please be aware that orders containing items in stock will typically be processed within 2-3 business days. If your order is placed on a weekend or holiday, processing will resume on the next business day.
Notification of Stock Status: For items that are currently out of stock, not ready for shipment, or if a fresh batch is in production, we will promptly notify you via email or phone regarding the estimated timeline for availability. We are committed to keeping you informed about the status of your order throughout the processing period.
Custom Orders: For custom-made orders, we will provide you with specific shipping timelines based on your order quantity and the complexity of the work involved. Please contact us directly for an estimate tailored to your unique requirements.
Shipping Options:
Shipping Carriers: We partner with reputable carriers, including DHL Express, FedEx, and UPS, to ensure timely delivery.
Shipping Methods: During checkout, you can select your preferred shipping method based on urgency and available options.
Free Shipping: We may offer promotional free shipping on select orders or during special promotions. Details will be provided on our website.
Estimated Delivery Times:
Global Delivery:
- DHL Express: Typically takes 3-4 business days for worldwide delivery.
- FedEx and UPS: Generally, deliveries also take 3-4 business days.
- UPS Services via Dubai or UK: Delivery may take up to 5-7 business days.
Shipping Costs:
Cost Calculation: Shipping costs are calculated at checkout based on the price, weight of your items, your selected shipping method, and your delivery location.
Remote Areas: For deliveries to remote areas outside standard operation zones, additional charges may apply. If your location is identified as remote by our carriers, it may incur extra fees or double charges. To ensure smooth delivery, we recommend verifying your address with our customer service team if you suspect your location falls into this category.
Tracking Your Order:
Order Tracking: Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment.
Damaged or Lost Shipments:
Delivery Issues: If your order arrives damaged or is lost during transit, please contact our customer service team within 2-3 business days of delivery. We will work diligently to resolve the issue to your satisfaction.
Changes to Shipping Policy:
Policy Updates: Pipe Band Uniform Company reserves the right to update or modify this shipping policy at any time. Updates will be posted on our website, and customers will be notified as necessary.
Customer Support and Feedback:
For any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team.
Email: inquiry@pipebanduniform.com
Phone:
Fill out: Contact Form
Thank you for reading Pipebanduniform's Shipping Policy.