PBU Refund Policy
At Pipe Band Uniform Company, we want to ensure your complete satisfaction. If a refund is necessary, our policy provides a clear and friendly process to follow. Below are the details of our Refund Policy.
Eligibility for Refunds:
Return Requirement: To ensure your satisfaction, refunds are processed only after confirming that returned items meet our eligibility criteria. We ensure a smooth return process to make it easy for you.
30-Day Refund Policy: We offer a generous 30-day window for returns, allowing you ample time to decide if your purchase meets your needs.
Condition of Returned Items:
Inspection After Return: To process your refund, returned items should be in their original condition—unused, unworn, and with all tags attached. Upon receipt of your return, our team will conduct a thorough inspection to assess compliance. Refunds will be issued promptly following this evaluation.
Refund Request Process:
Initiating a Refund: To request a refund, ensure your return has been approved as per our Returns Policy. This step ensures a smooth transition to the refund process.
Required Timeframe for Processing:
Processing Times: Refund requests are typically processed within 7-10 business days after we receive and inspect the returned items.
Refund Methods:
Original Payment Method: Refunds will be issued back to the payment method used at the time of purchase (credit/debit cards, PayPal, etc.).
Expected Timelines for Funds:
Refunds may take different amounts of time depending on the payment method:
- Bank/Wire Transfers: Usually take about 5-7 business days.
- Debit/Credit Cards: Typically reflects in your account within 3-5 business days.
- PayPal Payments: Typically processed within 3-5 business days.
Communication of Refund Status:
Stay Informed: You will receive email notifications regarding your refund request status, including notifications when we receive your return and when your refund is processed.
Customer-Initiated Order Changes:
Order Modifications: If you wish to modify your order, please contact us within 72 hours of receiving your order confirmation and payment. We will make every effort to accommodate your request, provided that the order has not yet entered the processing stage.
Cancelling Orders: Orders can be canceled within 24 hours of payment and confirmation, or if they have not yet entered the processing stage. Please note that once an order has begun processing or has been shipped, we are unable to accept cancellations.
Defective or Damaged Items:
Fast-Track Refunds: If you receive a defective or damaged item, please notify us within 7 days of delivery for prompt resolution. We are committed to addressing such issues swiftly.
Customer Support and Feedback:
Your Satisfaction Matters: At Pipe Band Uniform Company, we are dedicated to providing a positive experience. If you have questions or concerns about your refund, our customer support team is ready to assist you.
Email: inquiry@pipebanduniform.com
Phone:
Fill out: Contact Form
Thank you for reading Pipebanduniform's Refund Policy.